What is your returns & refunds policy?
Customer satisfaction is our top priority. We offer:
- Full refund if the product is unopened and unused.
- Partial refund if the original packaging cannot be accounted for.
All returns must be in the original packaging and include proof of purchase.
Note: Customers are responsible for return shipping costs.
Who covers the return shipping costs?
Customers are responsible for the shipping costs associated with returning items.
Can I return an item without the original packaging?
Yes, but refunds may be partial when the original packaging cannot be provided. Proof of purchase is still required.
How do I start a return?
- Make sure the item is eligible (unused/unopened for full refund, or partial refund if packaging is missing).
- Prepare your proof of purchase (order number or receipt).
- Contact us with your order details to receive next steps.
Need help? Email crafuo@gmail.com.
What is your warranty policy?
Products under warranty should be handled with care. If your item arrives with visible defects:
- Take clear photos showing the issue(s).
- Email them to us so we can review and arrange a resolution.
We’ll follow up to confirm details and provide the next steps.
What information should I include in a warranty claim?
- Order number and contact details.
- Photos of the defect (multiple angles, packaging if relevant).
- A brief description of when/how the issue was noticed.
Are my payments secure?
Yes. All direct payment gateways adhere to PCI-DSS standards, managed by the PCI Security Standards Council (a joint effort by Visa, MasterCard, American Express, and Discover).
How long does delivery take?
Standard delivery usually takes around 7 business days. During global disruptions (e.g., public health events), delivery may take longer.
My order hasn’t arrived—what should I do?
If your order hasn’t arrived after two weeks, please contact us and we’ll investigate the details.
How can I get a back-in-stock notification?
Products are restocked regularly. If an item is out of stock, send us a message with the product name in the subject line, and we’ll notify you once it’s available again.
